Penderels Trust Resource House 1A Brandon Lane Coventry CV3 3GU Telephone: 024 7651 1611
Penderels Trust Resource House 1A Brandon Lane Coventry CV3 3GU Telephone: 024 7651 1375
Penderels Trust has branches nationwide. Click above to find the nearest one to you.
1. Introduction A disabled 32-year-old man living in Marks Tey is seeking a highly capable, experienced, and emotionally resilient Lead Personal Assistant / Care Coordinator to provide practical support, complex administration assistance, advocacy, and coordination within a small personal support team. This is not a standard care role. It requires someone intelligent, organised, proactive, and experienced in supporting people with significant disabilities, neurodivergence, trauma, and complex health conditions. The employer is a wheelchair user and largely housebound, living with fibromyalgia, hypermobility spectrum disorder, chronic venous insufficiency, hidradenitis suppurativa, autism, ADHD, and complex PTSD. Support needs fluctuate significantly and can at times be intensive and fast-changing. This role would suit someone with a strong background in complex care, disability support, advocacy, social care systems, or high-level support coordination. 2. Disabilities / Health Conditions The employer is autistic and can sometimes become verbally intense, blunt, loud, or swear during periods of overwhelm, pain, stress, or autistic meltdown. Communication can be extremely direct and unfiltered at times. This role is not suitable for someone highly sensitive, easily intimidated, or uncomfortable around emotional dysregulation, chronic stress, trauma, or neurodivergence. The right person will: • Understand autism, ADHD, trauma, and emotional dysregulation • Remain calm and grounded under pressure • Not take blunt communication personally • Be able to de-escalate situations calmly and professionally • Maintain healthy boundaries without becoming reactive or confrontational • Understand the difference between intentional hostility and disability-related overwhelm The employer values honesty, direct communication, competence, loyalty, and consistency, and tends to work best with people who are practical, thick-skinned, and adaptable. 3. Duties & Responsibilities Transfer and mobility support • Assistance with wound care and health-related needs • Driving the employer’s manual Motability vehicle Administrative & Coordination Support • Managing and responding to large volumes of emails and correspondence • Helping interpret letters, reports, and official communications • Assisting with complaints processes, including Ombudsman complaints • Communicating with Essex County Council and healthcare/social care professionals • Helping organise paperwork, appointments, and ongoing case management • Assisting with disability-related administration and benefit-related tasks • Supporting with Universal Credit (UC), Personal Independence Payment (PIP), reviews, forms, and related processes when required • Providing practical advocacy and helping ensure important issues are followed up appropriately • Assisting with budgeting, financial organisation, and practical decision-making support • Helping maintain structure and continuity during periods of overwhelm, illness, or reduced functioning There is a significant amount of administration involved in this role. Strong literacy/numeracy, organisation, confidence with systems/processes, computer literacy, and the ability to manage complex situations calmly are essential
