About the Role

We are currently looking for someone to join our Lincolnshire based team in order to provide advice and information on Direct Payments to people with disabilities who live independently. This is a varied role: working from home, office working, and involving travel throughout the community. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: Sleaford, NG34 9PF. Hybrid working applies office days will typically be on a Friday

Salary: £25,610 per annum

Hours: 37 hours per week      

Days & Times: Monday – Friday, 8:30 am to 5:00 pm.

Closing Date: Thursday 24th July 2025

Interview Date: Interviews will take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted (Please check your junk/spam folders)

The Role – Your main duties will include:

• Advising individuals on all aspects of their care packages, including financial aspects
• Managing your own caseload
• Supporting individuals with the recruitment and ongoing management of care staff
• Providing accurate information in a clear and concise format that meets the individual's needs
• Recording and maintaining accurate records and providing reports as required
• Organising and attending meetings/reviews with individuals, colleagues, and local authority staff

Skills, Experience and Qualifications – We are looking for someone with the following attributes:

• Experience of providing information or advice to others within a customer service environment
• Excellent verbal communication skills with the ability to produce written communication to a high standard, adapting your style to suit the audience
• The ability to manage diary and workload effectively
• The ability to input and maintain accurate data records
• The ability to work as part of a team and on own initiative
• The ability to work flexibly and to deadlines
• Current driving licence and unrestricted use of vehicle
• Good working knowledge of Microsoft Office packages (including Word, Excel, and Outlook)
• GCSE Grade 'C' or equivalent in English and Maths

This post is subject to the completion of a satisfactory DBS check prior to appointment.

Perks: Employee assistance programme / Subsidised car breakdown cover / Death in service benefit / Wagestream / 23 Days annual leave, plus bank holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service).

Penderels Trust is a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.