About the Role

We are currently looking for someone to provide administrative support to our Financial Money Management team based in our Coventry office. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: Coventry, CV3 3GU (Office based role)

Salary: £23,492 per annum

Hours: 37 hours per week

Working days & times: Monday to Friday, 8:30am to 5:00pm

Closing date: Friday, 8th August 2025

Interview date: 27th and 28th August 2025. Interviews will take place face to face. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).

The Role - Your main duties will include:

• Providing a professional customer service experience to all callers on behalf of the Financial Money Management team
• Providing clerical support to all staff including production of letters and other paperwork, producing invoices and minuting meetings.
• Managing an internal database, including the uploading of new referrals and other relevant documentation on behalf of the Financial Money Management team.
• Producing accurate statistics and reports.
• Receiving and recording all incoming/outgoing mail.
• Monitoring and replenishing office stationery stocks.

Skills, Experience and Qualifications: We are looking for someone with the following attributes:

• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to input and maintain accurate data records
• Ability to manage workload effectively
• Ability to work as part of a team and on own initiative
• Ability to work flexibly and to deadlines
• Ability to produce business correspondence to a high standard
• Experience in a customer service environment
• Experience of minute taking
• Minimum GCSE Grade '4' or equivalent in English and Maths

Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Free Car Parking Facilities / and more.

We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification. For further information please request our disability support information form by emailing staffrecruitment@penderelstrust.org.uk