About the Role

We are currently looking for someone to join our Hartlepool team in order to provide advice and information to people with disabilities who live independently. This is a varied, hybrid role: home and office working, plus travelling throughout the community. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: Hartlepool, TS24 7QT. Hybrid working applies, office days will be discussed at interviews

Salary: £25,610 per annum

Hours: 37 hours per week      

Days & Times: Monday – Friday, 8:30 am to 5:00 pm.

Closing Date: Tuesday 2nd September 2025

Interview Date: TBC. Interviews will take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted; you will be contacted by email (please check your junk/spam folders for our emails).

The Role – Your main duties will include:

• Advising individuals on all aspects of their care packages, including financial aspects
• Managing your own caseload
• Supporting individuals with the recruitment and ongoing management of care staff
• Providing accurate information in a clear and concise format that meets the individual's needs
• Recording and maintaining accurate records and providing reports as required
• Organising and attending meetings/reviews with individuals, colleagues, and local authority staff

Skills, Experience and Qualifications – We are looking for someone with the following attributes:

• Experience of providing information or advice to others within a customer service environment
• Excellent verbal communication skills with the ability to produce written communication to a high standard, adapting your style to suit the audience
• The ability to manage diary and workload effectively
• The ability to input and maintain accurate data records
• The ability to work as part of a team and on own initiative
• The ability to work flexibly and to deadlines
• Current driving licence and unrestricted use of vehicle
• Good working knowledge of Microsoft Office packages (including Word, Excel, and Outlook)
• GCSE Grade 'C' or equivalent in English and Maths

This post is subject to the completion of a satisfactory DBS check prior to appointment.

Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / and more

We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification. For further information please request our disability support information form by emailing staffrecruitment@penderelstrust.org.uk