About the Role

We are looking for 2 people to provide support to the line management in the Birmingham and Worcestershire Appointeeships, working within a team to fulfil Penderels Trust contracts with various Local Authorities. The successful candidates will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location:  Home working, you will occasionally be required to visit our office in Birmingham (B6 4AH)

Salary: £23,492 per annum / £11,746 pro rata

Hours: 18.5 hours per week

Working days & times: Monday to Friday, 9:00am to 3:30pm  

Closing: Tuesday 23rd September 2025

Interview: Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).

The Role - Your main duties will include:

• Review new referrals and contact the referrer to ensuring all mandatory information that has been provided and is correct prior to case allocation.
• To carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.
• To audit and monitor the accounts for all services provided in the Birmingham and Worcestershire Appointeeships teams including active service users awaiting to be allocated and closure of accounts.
• You will produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels trust and Local authorities.
• Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PA’s may have been declared to the insurance provider.
• To monitor and update the service users Trackers within the agreed timescale
•  Accompanying Independent Living Advisers on Service User visits if necessary
• To liaise with the Local Authorities, DWP and other departments.
• Ad-hoc admin duties

Skills, Experience and Qualification - We are looking for someone with the following attributes:

• Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.
• Ability to work in a fast-paced environment
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to input and maintain accurate data records.
• Excellent telephone manner
• Ability to work as part of a team and on own initiative.
• Ability to work flexible and to deadlines.
• Hold minimum GCSE Grade '4’ or equivalent in English and Maths

This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.

Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Wagestream

We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.