About the Role

Penderels Trust is looking for a person to be an Independent Living Adviser and provide an Appointeeship Service to a caseload of individuals in Birmingham and Worcestershire. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: (Hybrid Working) Penderels Trust, Daisy Group, Unit 2 Golden Cross, Harborne Suite, 220 Chester Street, Aston, B6 4AH, with an expectation to travel around the Birmingham and Worcestershire areas.

Salary:  £26,378 per annum

Hours: 37 hours per week

Working days & times: Monday to Friday, 8:30 am to 5:00 pm

Perks: Investors in People: Gold Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)
 

The Role - As an Independent Living Adviser (Appointeeships), your main duties will include:

• Acting as an appointee for a caseload of individuals to ensure all financial arrangements are properly documented and managed within Penderels Trust guidelines.
• Ensuring Appointeeships are managed in a person-centred approach that promotes the independence of the individual
• Ensuring that systems are in place for each individual receiving an Appointeeship and to ensure that they are safeguarded from fraud and financial abuse
• Liaising with Local Authorities, the DWP and other official agencies in all matters relating to Appointeeships including change of circumstances and to do this without unnecessary delay resulting in over/underpayments.
• To organise and attend meetings and/or reviews with customers, colleagues and local authority staff where necessary including initial visits to new Appointeeships
• To keep up to date with changes to legislation relating to Appointeeships
• Entering and maintaining information on a central database relating to all individuals receiving an Appointeeship

Skills, Experience and Qualification - We are looking for someone with the following attributes:

• Experience of working with vulnerable people
• Experience of providing information or advice to others or within a customer service environment
• Ability to communicate clearly both verbally and in writing, adapting your style to suit the audience.
• Ability to manage diary and workload effectively.
• Current driving licence and unrestricted use of vehicle
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to produce letters and other documents to a high standard.
• Ability to input and maintain accurate data records.
• Excellent telephone manner
• Ability to work as part of a team and on own initiative.
• Ability to work flexibly and to deadlines.
• Hold minimum GCSE Grade '4' or equivalent in English and Maths
• This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
   

Interview: If you believe you have what it takes to succeed in the role as Independent Living Adviser (Appointeeships) then please apply. We do not offer visa sponsorship so you must be eligible to work in the UK to apply. Interviews will take place via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).
 

Closing date: Monday 6th July 2026