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Welcome to Worcestershire

Office Contacts
Title Name
Service Manager Jacqui
Deputy Service Manager Selina
Finance Officer (Managed Accounts) Nesta
Finance Officer (Managed Accounts) Alison
Finance Officer (Managed Accounts) Yasir
Finance Officer (Managed Accounts) Asha

Service Change

As of 1st October 2021, Penderels Trust will no longer provide the Direct Payment Support Service in Worcestershire. The new provider is Barrie Bookkeeping and Payroll Solutions Ltd (BBPS). 

Information can be found on BBPS's website: www.barriebookkeeping.co.uk

You can also contact BBPS by phoning 01902 912896 or by email DP@barriebookkeeping.co.uk

Please note that Penderels Trust will continue to manage all Payroll and Managed Accounts for existing customers. You do not need to do anything, we will continue to provide this service as normal while all new customers will be supported by the new provider. 

Important Information about Coronavirus support in Worcestershire

Worcestershire County Council has set up Coronavirus web pages to support people in the county.  Please go to www.worcestershire.gov.uk/coronavirus for information.  If you need replacement care or can provide care work to those who need it, please visit  http://www.worcestershire.gov.uk/here2help.


Worcestershire County Council has now set up the system for getting PAs booked in for their Covid-19 vaccination.  As a direct payment user or PA in Worcestershire, you should have been sent this information directly but if you haven't, please go to the bottom of this page to download the letter from the council which tells you what to do. There are letters for direct payment recipients, PAs and direct payment facilitators. The letters include the links to the booking system. There is also a detailed Frequently Asked Questions document for health and social care workers. 


PAs are eligible for free PPE. Please make your request via this weblink:  https://capublic.worcestershire.gov.uk/PPESanitiserRequestForm/PPERequestWCCForm.aspx

Requests should be made for 3 months' worth of supplies.


Coronavirus testing is now available for PAs who are showing symptoms of the virus.  A new testing site has been opened at Sixways, Worcester.  Please ensure you read all the relevant information and complete a testing form before you make the journey.  These can be found on our home page of this website. 

Covid-19 antibody testing is available for PAs in Worcestershire. Please see the FAQs document which can be downloaded at the bottom of this page.

Worcestershire's Don't Break Now Campaign

Worcestershire County Council's 'Don't Break Now' Campaign are looking for people who have been directly affected by Covid and who are prepared to tell their stories in order to encourage people to continue to follow the rules while the vaccine roll-out takes place.

We have had a good response so far, but would like more people who meet one or more of the following criteria: male, aged 18-30 and/or are BAME.

The main things we want to do are running a radio advertising campaign, film videos of people telling their stories, adverts in Worcester News and adverts on the side of waste collection lorries. 

There’s also the potential to be interviewed by the Worcester News and possibly one of the local radio stations.

Participants will not be required to do all of these things, but if you could take part in at least one of these, it would be really helpful.

Anyone who is interested in taking part should email their contact details to communication@worcester.gov.uk.

More Information

Worcestershire County Council have put together an advice leaflet for people living in the county.  You can download it at the bottom of this page.

Stourport-on-Severn and surrounding villages have put together a leaflet about their COVID-19 Mutual Aid project. You can download it at the bottom of this page.

Welcome to Penderels Trust Worcestershire

Please find below some general information on the services we offer.  

To access our Events Calendar, please click on the link at the top of the page.

Please contact us at the office if you need any further help or information.

Services in Worcestershire 

Penderels Trust is working in partnership with Worcestershire County Council to support adults and children who receive a direct payment in the area to get the most out of their care money and to achieve their goals.  Our support includes:

  • Payroll services
  • Managed accounts
  • Appointeeships 

Managed Accounts 

If you are a managed account customer, please email your timesheet to cma@penderelstrust.org.uk by mid-day on Monday of the week it is due.


We are able to offer a comprehensive money management service for individuals that are unable to manage their financial affairs themselves.  We are a corporate appointee authorised by the Department of Work and Pensions (DWP).   Our team are already supporting a number of individuals in the Worcestershire area, helping them with money management, bill payment and budgeting.  We offer a number of different options depending on the level of support required and whether the individual lives in a residential home or in the community.   For more information on this service, you can also visit our Appointeeships page in 'Our Services' or 'Professionals'.

Please contact the team at the Worcestershire office for more information.  This service is open from 9 a.m. to 3 p.m.

'Find your Fire' Training with Droitwich CVS

Droitwich Community and Voluntary Service are offering a FREE 16 week training course for people aged 16+ to help with career development, skills and training.  Download their leaflet at the bottom of this page (please note there are two files, one for each side of the leaflet, contact details are on side 2).

Winter Warmer Fuel Vouchers

Fuel vouchers are available for people and families who are struggling to pay their bills this winter.  You can apply if you are:

  • on benefits (income support, income-based jobseeker's allowance, income-based employment and support allowance (ESA) or universal credit) or

  • if you have seen your income drop during Covid-19 (your household income is less than £30,000 p.a. and you have recently been made redundant, put on furlough and not received your first payment, self-employed with unpredictable income or waiting for government payment or referred by food bank)

Fuel vouchers are available for gas, electricity, oil, LPG or solid fuel and you can pay your bills by pre-payment meter, direct debit or quarterly bill.  

Please email support@actonenergy.org.uk or call 0800 988 2881.

Safeguarding Adults in Worcestershire

If someone you know in Worcestershire is being abused or you think they might be, please contact the safeguarding team at Worcestershire County Council. It's better to be on the safe side.  Please click on the weblink and follow the instructions.

Adults: https://www.worcestershire.gov.uk/safeguardingadults

Children: https://www.worcestershire.gov.uk/safeguardingchildren



Worcestershire Peer Group Opportunities

Are you interested in getting together with other direct payment users in Worcestershire?

Coronavirus Advice Poster from Worcestershire County Council

This poster gives information for people in the county about how they can stay safe and help others.

Covid-19 Antibody Testing FAQs

This covers the main frequently asked questions about antibody testing for Covid19 for social care staff including PAs in Worcestershire

Stourport-on-Severn COVID-19 Mutual Aid Leaflet

This leaflet gives information on the COVID-19 Mutual Aid project in Stourport-on-Severn and surrounding villages.

Email to direct payment facilitators about Covid-19 vaccination for PAs

This document is a copy of the email that has been sent by Worcestershire County Council to direct payment facilitators (e.g. family member acting as employer on behalf of direct payment user) about how to register PAs for the Covid-19 vaccination

Letter to direct payment recipients from Worcestershire County Council about registering PAs for the Covid-19 vaccination

This document is a copy of the email sent by Worcestershire County Council to all direct payment recipients about getting PAs booked in for their Covid-19 vaccination

Letter to PAs from Worcestershire County Council about booking in for a Covid-19 vaccination

This document is a copy of an email sent to PAs from Worcestershire County Council about getting booked in for their Covid-19 vaccination

FAQs for health and social care workers on the Covid-19 vaccination

This document answers all the frequently asked questions about the vaccination. It is aimed at health and social care workers.

Find your Fire Leaflet Side 1

This leaflet provides details of a 16 week course offered by Droitwich CVS to help young people in their career choices and future development.

Find Your Fire Leaflet Side 2

Side 2 of the leaflet about Droitwich's Find your Fire course for young people

Contact Us

Penderels Trust

PO Box 7428
DY11 9GW

  01299 253225


cma@penderelstrust.org.uk or worcsappointeeships@penderelstrust.org.uk